Dwell365PV Privacy Policy

At Dwell365PV.com, our mission is to provide a platform that integrates real estate services, vacation rental services, and experiences specific to Puerto Vallarta and surrounding communities. We believe in conducting business practices based on trust, and that begins with being transparent about how we handle your information and respecting your right to privacy. This Privacy Policy outlines how Dwell365PV.com processes personal information in relation to your use of the Dwell365PV Platform (also referred to as “The Platform”). Depending on your location and activities on The Platform, additional privacy pages may apply to you. Please refer to any links that are provided to review the supplemental information specific to your region and services.

DEFINITIONS

Terms not defined in this Privacy Policy have the same meaning as in our Terms of Use and vice versa. This Privacy Policy and our Terms of Service are not exclusive of one another. By use of The Platform and its services, you understand and agree to comply with all terms outlined in both our Privacy Policy and Terms of Use.

1. PERSONAL INFORMATION WE COLLECT

1.1 Information Needed to Use the Dwell365PV Platform

We collect personal information when you use the Dwell365PV Platform. This information enables us to provide the requested services and includes:

Contact, Account, and Profile Information: such as your name, phone number, address, email address, and profile photo.
Identity Verification and Payment Information: such as government-issued ID, Images, ID numbers, verification information, and payment account details.

1.2 Information You Choose to Provide

You have the option to provide additional personal information, including:

Additional Profile Information: preferred language(s), city, and personal description.
Information About Others: such as payment instruments belonging to others or co-traveler details.

1.3 Information Automatically Collected by Using the Dwell365PV Platform and Payment Services

When you use the Dwell365PV Platform and Payment Services, we automatically collect personal and other information, including:

Geolocation Information: derived from your device’s GPS or IP address.
Usage Information: such as pages viewed, searches, bookings, and actions on the platform.
Log Data and Device Information: including IP address, access dates and times, hardware and software details, crash data, and page engagement.
Cookies and Similar Technologies: as described in our Cookie Policy.
Payment Transaction Information: details related to payment instruments used, transaction amounts, dates, and billing information.

1.4 Personal Information We Collect from Third Parties

We obtain personal information from third-party sources, including:

Third-Party Services: when you link, connect, or log in to the Dwell365PV Platform using third-party accounts.
Enterprise Product Invitations and Account Management: for organizations using our enterprise products.
Referrals and Co-Travelers: when invited to the Dwell365PV Platform by someone else.
Other Sources: information from third-party service providers and partners, including references, demographic data, fraud prevention information, and health information.

2. HOW WE USE INFORMATION WE COLLECT

At Dwell365PV.com, we utilize the information we collect to provide an exceptional experience on our platform. Our usage of personal information includes:

2.1 Enriching and Enhancing the The Platform:

Enabling access to the Dwell365PV Platform, facilitating payments, and fostering communication between Members.
Processing requests, conducting analytics and research, and delivering messages, updates, security alerts, and account notifications.
Personalizing and tailoring your experience based on interactions, search and booking history, profile information, preferences, and submitted content.
Facilitating referral invitations, trip planning, fraud detection, and fulfilling authorized requests related to contacts you provide.

2.2 Creating a Trusted and Safer Environment:

Detecting and preventing fraud, spam, abuse, security incidents, and other harmful activities.
Addressing discrimination in accordance with our Nondiscrimination Policy.
Conducting fraud prevention, security investigations, risk assessments, and authentication of provided information.
Complying with legal obligations, protecting the well-being of our community, resolving disputes, enforcing agreements, and ensuring eligibility for specific bookings.
Assessing interactions with the Dwell365PV Platform and information obtained from third parties.

2.3 Personalizing Advertising and Marketing Efforts:

Sending promotional messages, marketing, advertising, and relevant information based on preferences and social media advertising.
Personalizing, measuring, and improving advertising efforts.
Administering referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
Analyzing characteristics and preferences to deliver targeted promotional content.
Inviting you to events and relevant opportunities, with your consent.

2.4 Analyzing and Sharing Communications:

Reviewing, scanning, or analyzing communications for fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, and customer support purposes.
Scanning and analyzing images for illegal or inappropriate activities.
Sharing communications as outlined in the “Sharing & Disclosure” section.

2.5 Linking Third-Party Accounts:

Allowing linking of Dwell365PV accounts with select third-party services.
Displaying certain information on public profiles and within the Dwell365PV platform.
Showing shared activities to friends on the Dwell365PV platform and/or the third-party service.
Displaying a link to the public profile of the third-party service on Dwell365PV profiles.
Facilitating storage, processing, and transmission of linked account data for security purposes.

2.6 Providing Payment Services:

Utilizing personal information to enable payment services including fraud prevention, risk assessment, legal compliance, and policy enforcement.

3. SHARING & DISCLOSURE

3.1 Sharing With Your Consent

By using the services on the Platform you agree to let us share your information to third-party applications or when participating in promotional activities with our partners or third parties. From time to time we may utilize information, such as the general location your property with social media platforms to generate leads and promote our products and services.

3.2 Sharing Between Members:

To facilitate seamless interactions and bookings, we may share information between Guests, Hosts, co-hosts, and property management companies to ensure a smooth experience for all parties involved. Information shared may include, but not be limited to profile details, names, cancellation history, review information, and any additional information that is necessary to facilitate a smooth experience for all parties involved.

3.3 Publicly Visible Information:

Certain information can be made publicly visible to enhance your Dwell365PV experience. This includes your public profile page, listing pages, reviews, ratings, and content shared in community forums or social media posts. Parts of your public profile and content may also be displayed on third-party sites, platforms, and apps. Example of this might be the consolidation of calendars to display availability of your property.

3.4 Host Service Providers:

Hosts may collaborate with third-party service providers to manage and deliver their services, such as cleaning services or lock providers. Information, such as check-in details and guest contact information, may be shared with these service providers to enhance the hosting experience.

3.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights:

We may disclose your information when required or permitted by the laws of the local government, local law enforcement, local governmental or public authorities, authorized third parties, or other Members. Disclosures may be made to comply with legal obligations, respond to valid legal requests, address alleged illegal activities, protect our rights, resolve disputes, or ensure the well-being and safety of our User(s).

3.6 Programs with Managers and Owners:

Personal information of Hosts and Guests may be shared with Building Management to facilitate programs, compliance with laws, security measures, and other services. This may include guest booking and personal information required for hosting services.

3.7 Host Information Provided to Dwell365PV for Work Customers:

For business or work-related bookings, we may disclose relevant information to the Enterprise affiliated with the Guest. This enables adequate performance of services and may involve sharing with third parties engaged by the Enterprise.

3.8 Service Providers:

To assist us in running our business and ensuring compliance, we share personal information with affiliated and non-affiliated service providers. This may include marketing, advertising, communications, hosting services, customer service, security, fraud prevention, data analytics, and legal services.

3.9 Aggregated Data:

We may share aggregated or anonymized data with third parties for industry analysis, demographic profiling, marketing, advertising, and other business purposes.

3.10 Business Transfers:

If we undertake or are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may sell, transfer, or share some or all of our assets. In such events, customer information is typically one of the business assets that may be transferred or acquired by a third party.

4. YOUR RIGHTS

We understand the importance of managing and protecting your personal data. Depending on your region, you may have the following rights:

Access and Update: You can access and update some of your personal information via your account settings. If you have chosen to connect your account to a third-party application, you can change your settings and remove permission in your account settings.
Correction: You have the right to request correction of your personal data if it is incorrect, incomplete, or outdated.
Erasure: In certain circumstances, you have the right to request the deletion of your personal information.
Consent Withdrawal: If we are processing your personal data based on your consent, you may withdraw your consent at any time.
Data Portability: In certain circumstances, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Complaints: You have the right to lodge a complaint with a data protection authority.

5. SECURITY

We continuously work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. We also maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal data.

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

7. CONTACT

For any further information or requests regarding this privacy policy, please reach out to us at privacy@dwell365pv.com.

Privacy Policy